Terms of Service

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Agreement to Terms

By accessing or using Loguro ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

Service Description

Loguro provides a log management and monitoring platform that allows you to:

  • Ingest and store application logs via HTTP API
  • Query and search your logs
  • Set up alerts and notifications
  • Monitor your applications in real-time

Account Registration

To use the Service, you must:

  • Be at least 18 years old
  • Create an account using GitHub OAuth
  • Provide accurate and complete information
  • Maintain the security of your account credentials

You are responsible for all activities that occur under your account.

Acceptable Use

You agree NOT to:

  • Use the Service for any illegal purpose or violate any laws
  • Send malicious code, viruses, or harmful data
  • Attempt to gain unauthorized access to the Service or other users' data
  • Abuse, harass, or harm other users
  • Overload or disrupt the Service infrastructure (DoS attacks)
  • Scrape or harvest data without permission
  • Resell or redistribute the Service without authorization
  • Send spam or unsolicited communications through our notification systems

Important: Violation of these terms may result in immediate account termination without refund.

Your Responsibilities

Data You Send: You are solely responsible for the content of logs you send to our Service. You must ensure:

  • You have the right to send and store the data
  • The data does not contain illegal content
  • You comply with all applicable privacy laws (GDPR, CCPA, etc.)
  • You do not send sensitive personal information (SSNs, credit cards, passwords) in plaintext

Compliance: If you process personal data through our Service, you are the data controller and must comply with all applicable data protection regulations.

Subscription & Billing

Free Plan: We offer a free plan with certain limitations.

Billing: Subscriptions are billed monthly. All fees are non-refundable except as required by law.

Cancellation: You may cancel your subscription at any time. Your access will continue until the end of your current billing period.

Usage Limits: Each plan has specific limits on log ingestion, storage, and API requests. Exceeding these limits may result in additional charges or service suspension.

Price Changes: We reserve the right to change our pricing. We will notify you at least 30 days before any price increase takes effect.

Data Ownership & License

Your Data: You retain all rights to the data you send to Loguro. We do not claim ownership of your logs or information.

License to Us: By using the Service, you grant us a limited license to store, process, and display your data solely for the purpose of providing the Service to you.

Service Availability

We strive to provide reliable service, but we do not guarantee 100% uptime. The Service may be unavailable due to:

  • Scheduled maintenance (we will notify you in advance)
  • Emergency maintenance or security updates
  • Factors beyond our control (hosting provider outages, network issues, etc.)

Termination

By You: You may terminate your account at any time from the settings page. Your data will be deleted within 30 days.

By Us: We may suspend or terminate your account if:

  • You violate these Terms
  • You fail to pay subscription fees
  • We are required to do so by law
  • We decide to discontinue the Service (with 30 days notice)

Disclaimers

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We are not responsible for:

  • Loss of data due to your actions or third-party failures
  • Accuracy or completeness of data you send to the Service
  • Unauthorized access to your data due to your security practices
  • Business losses or damages resulting from Service downtime

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOGURO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY.

Our total liability to you for any claims arising from the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

Indemnification

You agree to indemnify and hold Loguro harmless from any claims, damages, or expenses arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any rights of another party
  • Content of data you send to the Service

Changes to Terms

We may update these Terms from time to time. We will notify you of significant changes by email or through the Service. Continued use of the Service after changes constitutes acceptance of the new Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the European Union, without regard to its conflict of law provisions.

Contact Us

If you have any questions about these Terms, please contact us at:

Email: legal@logu.ro